The following general terms and conditions of business are valid for all contracts, deliveries and other services. We herewith explicitly contradict different regulations of the contracting party. All collateral agreements require a written confirmation on our part.
plastikhaar is entitled to change or complete these general terms and conditions of business including all the possible enclosures with an appropriate period of notice any time.
Orders that were received before are dealt with according to the still valid old general terms and conditions of business.
2. Range of goods
Our range of goods is not binding. Small differences and technical changes with regard to our illustrations or descriptions are possible. The respective catalogue becomes invalid with the publication of a new edition.
The terms of payment and delivery of plastikhaar are also listed in detail in the order form. There is no minimum order quantity. All end customer prices are inclusive of the statutory VAT.
Changes in prices that are necessary because of changes of customs duties, import and export charges, price fluctuations, allocation products, current prices etc. are reserved. Articles concerned by the changes in prices are marked with a * in the invoice. It goes without saying that the return of products in the original state is possible.
We supply new customers only for cash in advance. For further business relationships with Swiss customers we offer payment by invoice, PayPal or cash on delivery.
In case of delay we are entitled to refuse all deliveries to the customer, also from other contractual relationships.
We are not liable for any damage caused by non-delivery.
The shipping charges are calculated according to the guidelines of Swiss Post. Courier orders and express deliveries are possible at request, collection (with advance notice) or the delivery to an address other than the billing address are also possible.
The packing charges are added to the shipping charges.
We send deliveries abroad as parcels. In principle, the shipping charges depend on the weight of the parcel and on the respective country.
Special deliveries desired by our customers are charged with the customary surcharge.
6. Delay of payment
If we haven’t received your payment within 30 days from the date of invoice, you receive a first payment reminder. Another reminder is subject to a charge.
7. Reservation of delivery
Products in stock (we are not liable for transport problems) are shipped within 2 days. If the product is out of stock at the time of order, we try to deliver it as soon as possible.
If the impossibility to deliver is based on inability of the producer or our supplier, the customer can withdraw from the contract provided that the agreed delivery date has exceeded more than a month. Claim for damages because of delay or impossibility, respectively non-fulfilment, also those that arose within the withdrawal from the contract, are impossible.
Delivery dates have to be agreed in writing. The deadline is met if the delivery takes place before the expiration of time. All agreed terms of delivery are valid, subject to correct and timely self-delivery. The delivery time is appropriately prolonged for measures on the basis of loss of working hours (strike/lockout), statutory and official orders (import/export restrictions), or circumstances beyond one’s control. Claim for damages in case of non-compliance are impossible.
It’s left up to us to carry out only part of the delivery provided that this appears advantageous for a quick completion. We are entitled to carry out only part of the delivery provided that nothing else has been explicitly arranged. Partial deliveries are valid for obligations to pay, passing of risks and guarantee obligations as independent deliveries. The customer is not entitled to refuse independent partial deliveries. Should an article not be available for the short term, we decide according to our own choice whether a subsequent delivery is carried out, respectively whether the article is marked „please order again" in the invoice.
8. Right of return and guarantee
You have the right to return plastikhaar products with receipt within 10 days. All of plastikhaar’s pieces of work are guaranteed provided that there is a manufacturing or a processing error. plastikhaar is not liable for damages the customer is blamed for.
The right of return is only valid for unused and as good as new articles.
9. Passing of risks
The risk passes to the customer with plastikhaar shipping the goods.
10. Liability for defects
plastikhaar guarantees that the sold goods are free of material defects and manufacturing defectives at the time of passing of risks.
At the arrival of the goods, the customer has to examine them for defects and quality immediately. Open as well as hidden defects have to be reported to us in written within 10 days after discovery. If you discover defects please inform us immediately. We will then try to repair it, to have the article exchanged by the producer or to terminate the sales contract according to your wishes, according to the type of defect, respectively to your information. If the latter is the case we refund you the purchase price, provided it has been paid yet, of course.
If the circumstances require a return, the complained article has to be sent in sufficiently stamped and with a copy of the invoice. The guarantee is not valid for normal wear and tear. The guarantee becomes void if the customer changes the delivered goods.
11. Reservation of title
We reserve the property right of the goods until all claims, including secondary claims, have been completely paid. In case of behaviour contrary to the agreement we are entitled to demand back the goods. If the goods are further processed, respectively mixed with other goods, we gain co-ownership of the new goods. The right of return is ruled out in this case. The place of jurisdiction is Zurich.
12. Data storage
We inform you that the necessary data are processed and saved by means of an EDP system within the context of the business processing. Of course, personal data are treated confidentially.
13. Hyperlinks in this range of goods
plastikhaar explicitly dissociates itself from the content of all the linked internet pages.
14. Place of jurisdiction
For both parties, the place of execution and jurisdiction is the domicile of plastikhaar. Only the Swiss Law with place of jurisdiction Zurich is valid.
schoffelgasse 3 / niederdorf beim rüdenplatz
tel 043 344 09 05
fax 043 333 07 45